Privacy Policy
1. Information We Collect
Security Worx collects various types of information to provide and improve our security workforce management services. We are transparent about the data we collect and how it is used.
Location Data Notice: Security Worx collects GPS location data only when security personnel actively use location-based features such as clocking in/out or conducting patrols. Location tracking can be reviewed in your device settings and is essential for verifying site attendance and security operations.
2. How We Use Your Information
We use the collected information for specific, legitimate purposes related to providing security workforce management services:
Service Delivery
- Creating and managing your account and user profile
- Facilitating time tracking, attendance recording, and payroll integration
- Enabling shift scheduling and rota management
- Processing and storing incident reports and security documentation
- Verifying security patrol completion and checkpoint scanning
- Managing visitor logs and site access control records
3. Legal Basis for Processing
Under UK GDPR, we process your personal data based on the following legal grounds:
- Contractual Necessity: Processing is necessary to fulfil our contract with you to provide security workforce management services
- Legitimate Interests: We have legitimate business interests in improving our services, ensuring platform security, and providing customer support
- Legal Obligations: We must process certain data to comply with UK employment law, SIA regulations, and tax requirements
- Consent: For certain processing activities, such as marketing communications, we rely on your explicit consent which you can withdraw at any time
4. Information Sharing and Disclosure
We share your information only in specific circumstances and with appropriate safeguards:
Within Your Organisation
Your employer (security company) has access to information relevant to managing security operations, including attendance records, incident reports, and performance data. This is necessary for employment purposes and operational management.
5. Data Security
Protecting your personal information is paramount to Security Worx. We implement comprehensive technical and organisational security measures:
Your Security Responsibility: While we implement robust security measures, you also play a role in protecting your account. Keep your password confidential, enable two-factor authentication if available, and report any suspicious activity immediately.
6. Your Rights Under UK GDPR
You have important rights regarding your personal data. Security Worx is committed to facilitating the exercise of these rights:
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal obligations:
Retention Periods
- Account Information: Retained while your account is active and for 6 years after account closure (employment law requirements)
- Time and Attendance Records: Retained for 6 years (HMRC and employment law requirements)
- Incident Reports: Retained for 7 years (insurance and liability purposes)
- SIA Licence Records: Retained for 3 years after expiry (regulatory compliance)
- Training Records: Retained for 6 years (health and safety regulations)
- Financial Records: Retained for 6 years (tax and accounting requirements)
- Communication Logs: Retained for 3 years (customer service and dispute resolution)
After the retention period expires, personal data is securely deleted or anonymised. Some data may be retained in anonymised form for statistical analysis and service improvement.
8. Cookies and Tracking Technologies
Security Worx uses cookies and similar tracking technologies to provide and improve our services:
9. International Data Transfers
Security Worx primarily stores and processes data within the United Kingdom and European Economic Area (EEA). However, some of our service providers may be located outside the UK/EEA.
Safeguards for International Transfers
When we transfer personal data outside the UK/EEA, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses: We use UK-approved Standard Contractual Clauses with service providers
- Adequacy Decisions: Transfers to countries with adequacy decisions from the UK government
- Additional Security Measures: Supplementary measures to ensure data protection equivalent to UK GDPR
- Service Provider Assessments: Regular review of data protection practices of international service providers
10. Changes to This Privacy Policy
Security Worx may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification of Changes
When we make material changes to this Privacy Policy, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email if you have an active account
- Display a prominent notice on the platform
- Request your consent where required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of Security Worx services after changes are posted constitutes acceptance of the updated Privacy Policy.
Version History: Previous versions of this Privacy Policy are available upon request. Contact our Data Protection Officer if you would like to review historical versions.
11. Contact Us and Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:
General Enquiries
- Company: Security Worx Limited
- Email: info@securityworx.com
- Phone: +44 7398 068945
- Business Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT
Data Protection Officer
- Email: info@securityworx.com
- Subject Line: Please use "Data Protection Request" for faster processing
- Response Time: We aim to respond to all data protection requests within 5 working days
Regulatory Authority
You have the right to lodge a complaint with the UK's supervisory authority:
- Information Commissioner's Office (ICO)
- Phone: +44 7398 068945
Questions About Your Privacy?
Our Data Protection team is here to help you understand how we protect your personal information and answer any privacy-related questions you may have.
Contact Data Protection Officer